Mon - Sat
8:30am - 5:30pm

Terms & Conditions

These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, do not use our website. Fortuna Healthcare Ltd reserves the right to make changes to this site, the disclaimers and the terms and conditions at any time.

The owner of is Fortuna Healthcare. Head office address: Fortuna Healthcare, 3 Northgate Business Centre, Enfield EN1 1TG, United Kingdom. Company registered in England. Company registration number 03025153. 

Unless otherwise stated, we or our licensors own the intellectual property rights on the website and material on the website. Subject to the licence below, all our intellectual rights are reserved. 

You may view, download for caching purposes only, and print from the website provided that:

  • You must not republish material from this website (including republication on another website) or reproduce or store material from this website in any public of private electronic retrieval system.
  • You must not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our website or material on our website for a commercial purpose, without our express written consent.
  • You must not edit or otherwise modify any material on the website. 

You acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website. Whilst we endeavour to ensure that the order information on this website is correct, we do not warrant its completeness or accuracy; nor do we not commit to ensuring that the website remains available or that the material on this website is kept up to date.

Prices quoted on our online catalogue are in Pounds Sterling and are only recommended retail prices. Retail prices are at the sole discretion of the retailer. We reserve the right to change any advertised prices at any time. Fortuna Healthcare Ltd does try to ensure that all prices on our website are accurate, however errors may occur. If an error is discovered, we will contact you. In the event that you order an item and the price published is incorrect for any reason, we will endeavour to contact you to advise the correct price and determine whether you still want us to fulfil the order at the correct price. We shall be under no obligation to fulfil an order if the product is displayed at the incorrect price.

Images on our website do not show the actual size of items and all colours may vary to that listed. It is possible for our product specifications to change; in which case we will do our best to offer you a substitute product. If you are not happy with the replacement you can return it within 7 days under the Distance Selling Regulations.

To the fullest extent permitted at law, Fortuna Healthcare Ltd is providing this site and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability, satisfactory quality and fitness for a particular purpose. Except as specifically stated on this site, to the fullest extent permitted at law, neither Fortuna Healthcare Ltd nor any of its affiliates, directors, employees, or other representatives will be liable for damages arising out of or in connection with the use of it or the information, content, materials, or products included on it. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect, or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Fortuna Healthcare Ltd does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Fortuna Healthcare Ltd its affiliates, directors, employees, or other representatives.

Access to certain areas of our website is restricted. We reserve the right to restrict access of our website, or indeed our whole website, at our discretion. If we provide you with a User ID and Password to enable you to access restricted areas of our website or other content or services, it is your responsibility to ensure that both your online trade order Username and Password are kept safe, and you must not disclose it to anyone. You are responsible for all actions taken under that Username and Password and shall only use the site under your own Username and Password. You must not transfer or sell your Username to anyone, nor permit, either directly or indirectly, anyone to use your Username and Password. If there are any changes to your Fortuna Healthcare Ltd customer details it is your responsibility to contact us as soon as possible.

We reserve the right to terminate our agreement to do business and to suspend or terminate your access to the site immediately and without notice, if:

  • You fail to make payment when due.
  • You breach any of the listed Terms and Conditions.
  • We suspect you have engaged, or about to engage, or have been involved in any way been involved, in fraudulent or illegal activity on the site.

We do not accept any liability for any website not under our control, which may act as a portal to our site or be connected by a link with our site or that we connect to by a link.

Once you confirm your order online it will then be processed by Customer Service Department. The office hours are 8.30am –5.30pm Monday to Friday. Until goods are despatched no contract will exist between you the account holder and Fortuna Healthcare Ltd. Your invoice will be enclosed with your order and your payment terms and conditions will then be active.

Invoices are to be paid in full by the agreed payment date. Unless agreed otherwise, for goods supplied by Fortuna Healthcare Ltd on its own behalf, this agreed payment date is 30 days from the end of the month following the invoice date. Goods remain the property of Fortuna Healthcare Ltd, until they are fully paid for. Credit, if granted, will not exceed the maximum limit specified in the credit agreement. Credit may be stopped if the payment terms are not adhered to. A credit amount may not be opened until a satisfactory reply has been received from both trade reference provided on the credit application. Company accounts may be requested.

Deliveries are sent via DPD/Royal Mail and delivered from Monday to Friday between 9am - 5pm. The standard delivery time for UK mainland is 1-2 working days, outside UK mainland will be 3-5 working days, and for ROI customers it could be 6-10 days (excluding public holidays) upon receipt of order. If you have still not received your order after this time, please contact the Customer Service Team. If you are a Proforma customer, you order will be despatched upon receipt of payment.

There is no minimum order value, however the following delivery charges may apply...

Standard Online Orders:

  • UK Mainland & UK Offshore Islands: All orders under £10 will be charged £4.95 carriage.
  • Scottish Highlands & Northern Ireland: All orders under £50 will be charged £10.00 carriage.
  • Ireland (euro/sterling): All orders under €50/£50 will be charged €15.00/£15.00 carriage.

We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to an event outside our reasonable control. 

The Goods are at the risk of the Customer from the time of delivery or, if the Customer wrongfully fails to take delivery of the Goods, at the time when Fortuna Healthcare Ltd attempts to make delivery.




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