Returns Policy

Returning an unwanted item?

We hope you love what you've ordered, but if you're not 100% satisfied with any item, we've made our returns simple:

• You can return any item within 28 days, including sale items or items purchased with promotional discounts. (Your 28 days start from the date on your receipt, or from the date when you received/collected any items you bought online).
• Items must be unworn and in their original condition.
• Items must be returned with a valid order number or receipt.
• All refunds will be issued to the original method of payment and in the original tender currency (unless otherwise stated).

Please note: We are unable to accept any items that have been returned outside of the time period above, or that are worn or in an unsellable condition. 

Full list of refund exceptions

Refund exceptions:

1.    For hygiene reasons we cannot offer refunds on pierced jewellery, cosmetics, or face coverings.
2.    We cannot offer refunds tights/hosiery if the original packaging has been removed.
3.    We also cannot offer exchange or refunds on fragrances if the original packaging has been removed. This does not affect your statutory rights.
4.    Hygiene stickers on swimwear must be fully intact. Any missing, partially intact, or incomplete hygiene stickers will render the item ineligible for a refund.
5.    Unfortunately, unless the product is faulty, we are unable to accept items back, or provide a refund for personalised and perishable goods, gift food and products containing alcohol. 
6.    We are unable to accept any items that have been returned outside of the 28 day returns period, or that are worn or in an unsellable condition.

Please allow up to 15 working days for your refund, from the date you send your parcel back to us. There is no need to contact us. You'll receive an email when it has been processed. Please hold on to your trackable proof of returns until you have received your refund.

Please note: The above returns policy refers to change of mind only and does not affect the statutory rights you have as a consumer e.g. the right to cancel, or the right to return